Terms & Conditions of Sale

1.DEFINITIONS
2.USE OF THE WEBSITE
3.PURCHASE OF PRODUCTS
4.CONTRACT CANCELLATION
5.DESCRIPTION OF PRODUCTS
6.PRICE AND PAYMENT
7.DELIVERY
8.RETURN OF GOODS
9.THIRD PARTY LINKS
10.PRIVACY
11.DEANE DIRECT GIFT VOUCHERS
12.INCENTIVE OFFERS
13.VOUCHER CODES
14.GUARANTEE
15.OUR LIABILITY
16.EVENTS OUTSIDE OUR CONTROL
17.GENERAL

Introduction
Welcome to the Deane Direct website terms and conditions for use (“Terms”). These Terms apply to the use of this Website and by accessing this Website and/or placing an order for Products you agree to be bound by the Terms set out in this document. If you do not agree to be bound by these terms and conditions please do not use our Website.

Before you place an order with us, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by email or by contacting 01329 822 446. We are open between 9:00 am – 5:00 pm Monday to Friday. Please note that all calls to our Customer Services Representatives will be charged at the local rate (BT users only, other network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.
You should print a copy of these Terms for future reference.

1) DEFINITIONS

"Personal Information" means the details provided by you on registration;
"Product" means a product displayed for sale on the Website;
"Serviced Area" means any postcode within mainland United Kingdom.
“Bespoke” refers all sliding wardrobe doors which are made to your unique measurements
“Non-Bespoke” refers to all wardrobe interiors and accessories which are stock items
"We/us" means Deane Direct trading as Deane Interior Solutions Limited of 1 Regent Trade Park, Barwell Lane, Hampshire, PO13 0AU;
"Website" means the website located at www.deanedirect.co.uk or any subsequent URL which may replace it;
"You" means a user of this Website.

2) USE OF THE WEBSITE

2.1 Access
You are provided with access to this Website in accordance with these Terms and any orders placed by you must be placed strictly in accordance with these Terms. Our Website is only intended for use by people resident in the Serviced Area. We do not accept orders from individuals outside this area, except at the discretion of the company, at which point a delivery is to be made to an address within the Serviced Area.

2.2 Registration
2.2.1 By registering as a user of our Website, you warrant that:
(a) the Personal Information which you provide when you register as a user is true, accurate, current and complete in all respects; and
(b) you will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by email or by contacting 01329 822 446 between 9:00 am to 5:00 pm Monday to Friday.

2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

2.3 Our rights
We reserve the right to:
(a) modify or withdraw, temporarily or permanently, this Website (or any part there of) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
(b) change these Terms from time to time in accordance with clause 17.9 Our Right to Vary these Terms. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.

3) PURCHASE OF PRODUCTS

3.1 Ordering
By placing an order through our Website, you warrant that you are:
(a) legally capable of entering into a binding contracts
(b) at least 18 years of age
(c) a resident in the Serviced Area
(d) accessing the Website from the Serviced Area.

3.2 How the contract is formed between you and us
3.2.1 After placing an order, you may receive an email from us acknowledging that we have received your order and payment is “Pending”. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e mail that confirms that the Product has been “Authorised” (the “Order Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Order Confirmation.
3.2.2 The Contract will relate only to those Products which we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which are not part of your order until the confirmation of such Products has been confirmed in a separate Order Confirmation.
3.2.3 Delays of an order may be a result of one of the following:
- The Product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or Product description error.
- You not meeting the eligibility to order criteria set out in clause 3.1 of these Terms.
3.2.4 If you require any information regarding orders you have placed with us please call us on 01329 822 446 or write to us at the following address:

Administration Manager
Deane Interior Solutions Limited
1 Regent Trade Park
Barwell Lane
Hampshire PO13 0AU

4) CONTRACT CANCELLATION

4.1 You can cancel a Contract at any time within 7 days, beginning on the day you receive the Products. In the case of Non Bespoke (8.1 Non-Bespoke Products) you will receive a full refund of the price paid for the Products in accordance with clause 8.2 When returning a Non-Bespoke Product to us.
Please be aware that any/all Bespoke Products (8.3 Bespoke Products) purchased via the Deane Direct Website are void of a 7 day cancellation, unless a complete agreement between you and the company is made for the contract in question to a cancelled.

4.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately and at your own cost and risk. Please take reasonable care of the Products while they are in your possession. This provision does not affect your statutory rights.

5) DESCRIPTION OF PRODUCTS

5.1 We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We will confirm the price of a Product in the Order Confirmation.

5.2 Every care has been taken to ensure that the description and specifications of the Products are correct. However while the colour reproduction is a close representation to those shown on the Website, a slight variation in the actual Products may occur. We advice you understand every element of the products included, prior to order. This includes the Strike Plates (36 mm) and Floor plinth (18 mm) which deducts a sub frame from your measurements.

6) PRICE AND PAYMENT

6.1 The price of any Products will be as quoted on our Website, except in cases of obvious error. These prices exclude delivery costs, which will be added to the total amount due upon order.

6.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

6.3 Every effort has been made on this Website to ensure that shopping online is safe and secure. Deane Interior Solutions Limited cannot be held responsible for the fraudulent use on our Website of a lost credit card, but will assist your credit card company where necessary once you have reported the fraud to them.

6.4 Pricing and VAT outside of the UK
6.4.1 If you order Products from our Website outside the UK, the Products purchased will always be subject to Value Added Tax (VAT) at the current statutory rate within the UK.

6.5 Payment is made in full upon your “Order Confirmation”. No Product(s) or titles to the goods shall pass from us (Company) to you (Customer) unless/until payment is made in full.

7) DELIVERY

7.1 From receipt of your order, and payment is made in full we aim to deliver within a 28 day period, stock permitting.

7.2 For stock purposes, all items order together in 1 transaction constitutes to an individual order. We will always attempt to consolidate multiple orders in one shipment however due to stock and packaging requirements we will not split any delivery should a single item be subject to delay. Products may be shipped over several days and in more than one package.

7.3 Deane Interior Solutions Limited use a third party courier. Collections are made weekly and the courier will make contact with you within 7 days of the order being “Shipped”.

7.4 Goods must be unwrapped and checked thoroughly upon delivery. This is to protect all of our customers should damage be caused within transit. Only when you are happy with the state of the Product(s) or clarify specific damages to the Products should you sign the delivery note.

7.5 Deane Interior Solutions Limited covers the damage or misuse of all Products and ensures the Product is made and delivered in a satisfactory condition up to the signing of the Delivery Note. Any damage occur once the Product(s) are delivered will be subject to a replacement charge. Deane Interior Solutions Limited cannot be held responsible for damage caused once the Product is delivered and the delivery note is signed.

7.6 If you require further information please see our Delivery page (Link to Webpage)

8) RETURN OF GOODS

8.1 Non-Bespoke Products purchased via the Deane Direct Website can be returned to us for a full refund or exchange within 7 days of the date of delivery.

8.2 When you can return a Non-Bespoke Product to us:
(a) because you have cancelled the Contract between us within the 7 day period above. We will process the refund due to you as soon as possible and, within 30 days of the day you have returned the goods. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
(b) for any other reason, for instance, because have notified us in accordance with clause 17.4 that you do not agree to changes in these terms and conditions or in any of our policies, or because you claim that the Product is defective. Should a return be made we will examine the returned Product for quality and we will notify you whether the goods are fit for refund via e-mail within a reasonable period of time. We will usually process a refund to you as soon as possible and, within a 30 day period. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

8.3 Bespoke Products purchased via the Deane Direct Website cannot be returned/refunded without a complete agreement between you and the company that the products in question are subject to a refund. This constitutes all products which are made to your unique sizes, including all sliding wardrobe ranges and tracking.

8.4 We will only refund monies received to the same Credit/Debit card originally used by you at the time of purchase.

8.5 If you require further information please see our Returns page. (Link to Webpage)

9) THIRD PARTY LINKS

Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed any of these third party websites and do not control nor are responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

10) PRIVACY

We process information about you in accordance with our Privacy Policy (Link to Webpage). By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

11) DEANE DIRECT GIFT VOUCHERS

11.1 Deane Direct gift vouchers can be used to purchase Products online at www.deanedirect.co.uk.
11.2 Gift vouchers may not be exchanged for cash.
11.3 If the Products purchased online total less than the value of the gift voucher, any balance will be left as a credit for you in the form of a Voucher Code, which can be redeemed against subsequent orders.
11.4 Gift vouchers may not be used to discharge indebtedness on any account issued by Deane Direct.
11.5 When redeeming gift vouchers online you will be required to give the code on the reverse of the voucher. This may be used once only.
11.6 If you have to return Products you have purchased online using gift voucher(s), then in most instances we will re present a separate Gift Voucher against further purchases. This does not affect your statutory rights.
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12) INCENTIVE OFFERS
12.1 Incentive Offers (for example, a percentage discount) only apply to those products to which the offer applies and are clearly displayed as such.
12.2 Incentive Offers are not valid when used in conjunction with any other promotions.
12.3 Incentive Offers do not include delivery, which is charged at the standard rate in addition to the price of the Products.
12.4 If any Products which form part of an Incentive Offer are returned to us for a refund, you will be refunded the full price of that item less the total discount given in the offer. If any Products which form part of an Incentive Offer are returned for exchange with an item not included in the same offer, you will be charged the difference between the discounted price and the full price item.
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13) VOUCHER CODES
13.1 Voucher codes are not exchangeable for cash and can only be used once per transaction.
Voucher codes cannot be used to purchase gift vouchers.
13.2 Any voucher code is void from being used in conjunction with any other discount or incentive.
13.3 Discounts and promotional discount codes offered by the Website are valid only for use as part of a purchase made via the Website, unless otherwise stated.
13.4 If you return to us for a refund a Product which has been purchased with a voucher code, we will refund to you the full price of that item less the value of the voucher used.
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14) GUARANTEE
14.1 All sliding wardrobe wheels and tracking systems are covered by a manufacturer’s 10 year guarantee.

14.2 Any wheel or tracking system classed as faulty will be covered by the guarantee.

14.3 This guarantee is covered by the manufacturer of the running gear and not Deane Direct.

14.4 This guarantee does not include in any way:
(a) Misuse of the Product(s);
(b) Overuse of the Product(s);
(b) Ill Fitting of the Product(s);

14.5 Any Product(s) which are dismantled or taken apart in anyway by a person other than those employed by Deane Interior Solutions will be void of any guarantee detailed above.

15) OUR LIABILITY

15.1 We warrant to you that any Product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

15.2 We will not accept responsibility for a failure to comply with our specific installation instruction and are subjected to functions other than those for which the Products were designed. This covers any ill fitted Products which have been installed in a manner other than those specified.

15.3 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.

15.4 This does not include or limit in any way our liability:
(a) for death or personal injury caused by our negligence;
(b) under section 2(3) of the Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

15.5 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise; provided that this clause 15.5 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 15.1 or clause 15.3 or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause 15.5.

15.6 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

16) EVENTS OUTSIDE OUR CONTROL

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; and
(f) the acts, decrees, legislation, regulations or restrictions of any government.

16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17) GENERAL

17.1 Intellectual property and right to use
17.1.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.
17.1.2 No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission. This includes the design, functionality and structure of any of the Wardrobe Builders or bespoke applications associated with Deane Direct.
17.1.3 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase of Product(s)) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.
17.1.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

17.2 Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

17.3 Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

17.4 Notices

All notices given by you to us must be given to Deane Interior Solutions Limited at 1 Regent Trade Park, Barwell Lane, Hampshire, PO13 0AU. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in clause 17.3 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.

17.5 Transfer of rights and obligations
17.5.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
17.5.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
17.5.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

17.6 Severance
If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.

17.7 Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

17.8 Entire Agreement

We intend to rely upon these Terms and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

17.9 Our Right to Vary these Terms
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

17.10 Law
These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.